Help & FAQs

Certainly, at DoodlesGifts.com, you can customise your E-Vouchers by adding a personalised message to make your gift more meaningful. During the purchase process, you will have the option to include a custom message that will be securely displayed on the E-Voucher when it is sent to the recipient. This feature ensures your gift is thoughtful and unique, perfect for any occasion. Our straightforward customisation tools make it easy to add your personal touch, enhancing the overall gifting experience.

DoodlesGifts.com® Stars are our rewards points. Every purchase earns Stars which you can use to treat yourself, enter competitions, or gift onwards (terms apply).

No, you don’t need to confirm a date or location before buying an experience voucher from DoodlesGifts.com! All our vouchers are designed to be flexible, allowing the recipient to choose a date that suits them best. This means you can purchase with confidence, knowing the gift recipient can schedule their experience at their convenience. However, we recommend carefully checking the details of the specific experience voucher before purchase, as some suppliers may have booking restrictions, such as exclusions for bank holidays or certain excluded dates. This ensures you find the perfect gift that fits both your plans and theirs effortlessly!

All DoodlesGifts.com® Experience Gifts & Vouchers are valid for 12 months as standard from the date of purchase giving plenty of time to enjoy the experience - Unless specifically stated with another validity.

We offer 365-day free exchanges on all Experience Gifts & Vouchers, so the recipient can swap to something that suits them better (terms apply).

Stars may expire after 12 months depending on programme rules. Any expiry timeframe will be shown in your account area or within the Stars terms.

Rescheduling and cancellations depend on the experience provider’s booking rules. We’ll always show any key restrictions, and we’ll help guide you if plans change.

We can support bulk orders depending on your requirements. Contact us with the number of recipients, budget range and preferred delivery format.

Yes DoodlesGifts.com® offers experience gifting suitable for employee recognition, incentives and thank‑you moments, with flexible digital delivery and exchange options.

Yes we offer instalment options at checkout through selected payment providers (where available). Instalment plans are subject to eligibility checks, status and the provider’s terms. If the option appears at checkout, you can select it and follow the provider’s instructions.

To activate your voucher, please validate your experience voucher. Once validated, you’ll be emailed the details needed to enjoy your experience. Please note: This validation process is for the recipient of the experience voucher (voucher holder) only.

Please check your junk/spam folder first. If it’s not there, contact our support team with your voucher code (or order number) and we’ll help.

Yes experience vouchers may be extended during their validity period, provided the voucher details have not been disclosed to the supplier and the voucher has not been redeemed or booked. An extension incurs an additional fee of £20 and grants an extra six (6) months of validity. If you wish to extend a voucher please use the link on your voucher or email - myvoucher@doodlesgifts.com

You can request an extension before the voucher expires. Extensions are only available if the voucher has not been redeemed and the voucher details have not been shared with the supplier.

DoodlesGifts.com® Stars are our rewards points, designed to make every purchase more rewarding. Depending on what’s available at the time, you can use your Stars to: Redeem and treat yourself — use Stars towards selected gifts, experiences or rewards Enter competitions — use Stars for entries into prize draws and exclusive giveaways Gift onwards  Please note: DoodlesGifts.com® Stars have no cash value and are subject to programme terms, eligibility and availability.

Log into your DoodlesGifts.com® account and visit the DoodlesGifts.com® Stars area to view your balance and available ways to use your Stars.

Yes if your booking was made directly with our Star Breaks agents, you can certainly request additional nights. If your Experience Break is provided by a third‑party supplier, additional nights are usually arranged directly with the supplier at the time of booking, subject to availability. Your voucher covers the experience as described; any extra nights (and any upgrades) are typically paid separately to the supplier. Additional nights, upgrades and add‑ons are subject to availability and supplier terms.