Question 1

Can I add a special message to the experience voucher?

Accepted Answer

Certainly, at DoodlesGifts.com, you can customise your E-Vouchers by adding a personalised message to make your gift more meaningful. During the purchase process, you will have the option to include a custom message that will be securely displayed on the E-Voucher when it is sent to the recipient. This feature ensures your gift is thoughtful and unique, perfect for any occasion. Our straightforward customisation tools make it easy to add your personal touch, enhancing the overall gifting experience.

Question 2

What are DoodlesGifts.com® Stars?

Accepted Answer

DoodlesGifts.com® Stars are our rewards points. Every purchase earns Stars which you can use to treat yourself, enter competitions, or gift onwards (terms apply).

Question 3

Do I need to confirm a date or location before purchasing an experience voucher from DoodlesGifts.com?

Accepted Answer

No, you don’t need to confirm a date or location before buying an experience voucher from DoodlesGifts.com! All our vouchers are designed to be flexible, allowing the recipient to choose a date that suits them best. This means you can purchase with confidence, knowing the gift recipient can schedule their experience at their convenience. However, we recommend carefully checking the details of the specific experience voucher before purchase, as some suppliers may have booking restrictions, such as exclusions for bank holidays or certain excluded dates. This ensures you find the perfect gift that fits both your plans and theirs effortlessly!

Question 4

How long will the voucher be valid for?

Accepted Answer

All DoodlesGifts.com® Experience Gifts & Vouchers are valid for 12 months as standard from the date of purchase giving plenty of time to enjoy the experience - Unless specifically stated with another validity.

Question 5

What if the recipient wants a different experience?

Accepted Answer

We offer 365-day free exchanges on all Experience Gifts & Vouchers, so the recipient can swap to something that suits them better (terms apply).

Question 6

Do DoodlesGifts.com® Stars expire?

Accepted Answer

Stars may expire after 12 months depending on programme rules. Any expiry timeframe will be shown in your account area or within the Stars terms.

Question 7

Can experiences be cancelled or rescheduled?

Accepted Answer

Rescheduling and cancellations depend on the experience provider’s booking rules. We’ll always show any key restrictions, and we’ll help guide you if plans change.

Question 8

Can we order gifts in bulk for a team?

Accepted Answer

We can support bulk orders depending on your requirements. Contact us with the number of recipients, budget range and preferred delivery format.

Question 9

Do you support employee rewards and recognition?

Accepted Answer

Yes DoodlesGifts.com® offers experience gifting suitable for employee recognition, incentives and thank‑you moments, with flexible digital delivery and exchange options.

Question 10

Can I pay in instalments?

Accepted Answer

Yes we offer instalment options at checkout through selected payment providers (where available). Instalment plans are subject to eligibility checks, status and the provider’s terms. If the option appears at checkout, you can select it and follow the provider’s instructions.

Question 11

How do I activate my voucher?

Accepted Answer

To activate your voucher, please validate your experience voucher. Once validated, you’ll be emailed the details needed to enjoy your experience.

Please note: This validation process is for the recipient of the experience voucher (voucher holder) only.

Question 12

I validated my voucher but I haven’t received the email. What should I do?

Accepted Answer

Please check your junk/spam folder first. If it’s not there, contact our support team with your voucher code (or order number) and we’ll help.

Question 13

Can I extend my voucher?

Accepted Answer

Yes experience vouchers may be extended during their validity period, provided the voucher details have not been disclosed to the supplier and the voucher has not been redeemed or booked.

An extension incurs an additional fee of £20 and grants an extra six (6) months of validity.

If you wish to extend a voucher please use the link on your voucher or email - myvoucher@doodlesgifts.com

Question 14

When can I extend my voucher?

Accepted Answer

You can request an extension before the voucher expires. Extensions are only available if the voucher has not been redeemed and the voucher details have not been shared with the supplier.

Question 15

What can I do with DoodlesGifts.com® Stars?

Accepted Answer

DoodlesGifts.com® Stars are our rewards points, designed to make every purchase more rewarding. Depending on what’s available at the time, you can use your Stars to:
Redeem and treat yourself — use Stars towards selected gifts, experiences or rewards
Enter competitions — use Stars for entries into prize draws and exclusive giveaways
Gift onwards

Please note: DoodlesGifts.com® Stars have no cash value and are subject to programme terms, eligibility and availability.

Question 16

How do I check my DoodlesGifts.com® Stars balance?

Accepted Answer

Log into your DoodlesGifts.com® account and visit the DoodlesGifts.com® Stars area to view your balance and available ways to use your Stars.

Question 17

Can I add an additional night to my experience booking?

Accepted Answer

Yes  if your booking was made directly with our Star Breaks agents, you can certainly request additional nights.

If your Experience Break is provided by a third‑party supplier, additional nights are usually arranged directly with the supplier at the time of booking, subject to availability.
Your voucher covers the experience as described; any extra nights (and any upgrades) are typically paid separately to the supplier.

Additional nights, upgrades and add‑ons are subject to availability and supplier terms.

Occasions

By Recipient

United Kingdom

Popular Locations

Outside UK

Coming soon!

Help & FAQs

We’ve answered the most common questions to make gifting with us easy and enjoyable.

Frequently Asked Questions